What types of CNC machines can Excellerant software connect to?
Excellerant software connects to virtually any CNC machine regardless of brand, age, or communication protocol. We support modern CNCs through plug-and-play ethernet/WiFi connections and legacy equipment through serial communications or PLCs. Our platform works with all major protocols including MTConnect, OPC UA, Fanuc Focas, HAAS MNET, and Mazak Mazatrol, as well as non-CNC equipment like stamping machines, presses, injection molders, lathes, mills, and assembly stations.
How does Excellerant integrate with existing ERP and MES systems?
Excellerant provides seamless bi-directional real-time data synchronization with major enterprise platforms including SAP and Oracle. Our Open API enables automatic data exchange, eliminating manual entry and ensuring your business systems always reflect current shop floor reality. This integration enhances ERP accuracy, reduces data lag, and enables better decision-making through real-time production visibility.
What metrics and analytics does the platform provide?
The platform delivers comprehensive manufacturing intelligence including real-time OEE calculations (availability, performance, quality), machine utilization reports, cycle time tracking, downtime analysis with root cause identification, part count tracking, actual vs. expected output comparisons, and advanced trend analysis tools. All metrics can be viewed by individual machine, shift, job, or across your entire operation with historical data for run-to-run, week-to-week, and year-to-year comparisons.
Is the software cloud-based or on-premise?
Excellerant runs on a secure cloud platform accessible from anywhere, eliminating the need for complex on-premise infrastructure. The browser-based client works on any device (PC, Mac, tablet, or mobile) across any operating system with unlimited client access and no additional licensing fees. Your data is secure, automatically backed up, and available 24/7 for remote monitoring and decision-making.
How long does implementation typically take?
Implementation timelines vary based on facility size and equipment complexity, but most installations are completed within a few days to a few weeks. Our experienced technical team handles hardware setup, software configuration, and system integration while providing comprehensive training for operators and engineers. We pride ourselves on minimizing disruption to your production schedule during deployment.
What kind of technical support is available?
Excellerant provides USA-based technical support from our experienced team of manufacturing technology specialists. Support is available via phone, email, and remote assistance during business hours (Monday-Friday, 8AM-4:30PM EST). Our team includes former machine operators and engineers who understand your challenges and can provide practical solutions quickly.
Can the software handle both wireless and wired machine connections?
Yes, Excellerant supports both wireless WiFi and wired ethernet connections, giving you flexibility in how you network your shop floor. We pioneered the world's first wireless DNC connection and continue to lead in wireless manufacturing technology. You can mix connection types within the same facility based on your specific requirements and equipment placement.
How does the software help reduce machine downtime?
The platform automatically tracks and analyzes every instance of downtime, providing operators with one-tap situation picker interfaces to categorize reasons and request assistance. Advanced analytics identify patterns and root causes, enabling proactive maintenance and process improvements. Real-time alerts notify the right personnel immediately when issues occur, and remote diagnostics capabilities allow service providers to troubleshoot problems quickly, often without site visits.